social care

5 Ways to Up Your Organization's Social Care Efforts

5 Ways to Up Your Organization's Social Care Efforts

Sharing these bad experiences faster, more frequently, and with more people makes sense because according to American Express's Global Customer Service survey, 42% of people will tell their friends about a good customer experience on social, while 53% will talk about a bad one.

That's where social care comes into your organization's leadership must-have's starting now, not in 2016.